# Udoh Michael George - Customer Service Representative & Graphic Designer
Source: https://hello.cv/michaeludoh
Akwa Ibom

## Links
- LinkedIn | https://www.linkedin.com/in/michael-udoh-a54795258

## About
Highly resourceful professional blending expertise in customer service, graphic design, and electrical/electronic engineering to drive exceptional client experiences. Proven ability to manage complex relationships, resolve critical issues, and create impactful visual content. Adept at leveraging CRM and design tools to enhance communication and achieve high satisfaction rates.

## Work
### Freelance Graphic Designer | Self-employed
As a Freelance Graphic Designer, I create compelling visual content and tailored brand identities for small businesses and startups, managing projects from conception to delivery.
- Developed and produced visually appealing flyers, logos, banners, and social media graphics, significantly enhancing brand presence for small businesses and startups.
- Successfully delivered over 24 unique client projects with a 95% satisfaction rate, consistently meeting tight deadlines and exceeding client expectations.
- Crafted tailored brand identities for diverse clients, incorporating feedback to ensure alignment with their strategic vision and market positioning.
- Managed end-to-end project timelines and client communications using Trello and Calendly, ensuring efficient workflow and transparent updates.
### Customer Service Representative | Tesia Logistics
Currently serving as a Customer Service Representative at Tesia Logistics, managing client relationships and resolving logistics issues while designing branded communication materials.
- Consistently delivered exceptional client support, resolving logistics inquiries and issues via phone, email, and live chat, contributing to enhanced client satisfaction and retention.
- Accurately processed orders, calculated charges, and managed billing and payments, minimizing errors and ensuring financial integrity.
- Efficiently managed customer returns and complaints, maintaining positive client relationships and mitigating potential escalations.
- Designed and implemented branded communication templates using Canva, significantly enhancing message clarity and ensuring consistent brand representation across all client touchpoints.

## Education
### Temple Gate Polytechnic | Electrical/Electronic Engineering

## Certificates
### Customer Service Representative, Virtual Assistant & IT Support
Digital Witch | 2024-01-01 | https://N/A
### Canva Design
Become Canvapro | 2024-01-01 | https://N/A

## Skills
### Customer Service & Communication
Proficient
- CRM Management (HubSpot)
- Call Support
- Email Support
- Live Chat Support
- Conflict Resolution
- Client Retention Strategies
- Remote Team Collaboration
### Graphic Design & Digital Tools
Proficient
- Canva (Posters, Flyers, Logos)
- Social Media Content Creation
- Branding and Layout Design
- Slack
- Trello
- Calendly
- Visual Detail Orientation
### Technical & Analytical
Proficient
- Problem Solving and Analysis
- Microsoft Excel
- Microsoft Docs
- Time Management (Asana, Calendly)
- Electronics Systems Knowledge
- Google Workspace

## Source
Read this profile on Hello.cv: https://hello.cv/michaeludoh
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