Udoh Michael George

As a Freelance Graphic Designer, I create compelling visual content and tailored brand identities for small businesses and startups, managing projects from conception to delivery.

• Developed and produced visually appealing flyers, logos, banners, and social media graphics, significantly enhancing brand presence for small businesses and startups.
• Successfully delivered over 24 unique client projects with a 95% satisfaction rate, consistently meeting tight deadlines and exceeding client expectations.
• Crafted tailored brand identities for diverse clients, incorporating feedback to ensure alignment with their strategic vision and market positioning.
• Managed end-to-end project timelines and client communications using Trello and Calendly, ensuring efficient workflow and transparent updates.

Currently serving as a Customer Service Representative at Tesia Logistics, managing client relationships and resolving logistics issues while designing branded communication materials.

• Consistently delivered exceptional client support, resolving logistics inquiries and issues via phone, email, and live chat, contributing to enhanced client satisfaction and retention.
• Accurately processed orders, calculated charges, and managed billing and payments, minimizing errors and ensuring financial integrity.
• Efficiently managed customer returns and complaints, maintaining positive client relationships and mitigating potential escalations.
• Designed and implemented branded communication templates using Canva, significantly enhancing message clarity and ensuring consistent brand representation across all client touchpoints.